All Series Skin Care



Shipping Policy

We ship within Singapore via Ninja Van.

   
Shipping Cost S$5 for orders that are less than S$59
Free shipping for orders of more than S$59!
 
Shipping Time Estimated deliver time: 10am-9pm
MONDAY-SATURDAY
Excluding Public Holidays
 
Redelivery Free of charge (only 1st & 2nd redelivery)  
Self Collection Not available  
Hotline Not available  
Real Time Tracking Yes  
Tracking URL http://www.ninjavan.sg/#/  
     

Delivery Timing
Order processing cut-off time: 12 noon (Mon-Fri).

After verify your payment, your parcel will be arranged to pick up on the same day.

Estimated delivery time 2 to 3 working days after pickup notification sent via SMS/email from our courier partner Ninja Van on your tracking no.
(If you did not received any call from our courier partner within 3 working days, please email us at sales@naruko.com.sg)

Payment made after 12pm on a working day (Mon-Thur, except Friday), order will be processed on the next day.

You may leave your notes in the checkout page ’Step 4: Delivery Method' and we will pass the information to our courier partner.

Note: Please ensure someone is available to acknowledge receipt of the parcel to prevent any delay on receiving your products.


Email Notification
When a shipping order has been created, you'll receive an email with the tracking code.

Delivery Area
Our shipping companies do not deliver to areas that are remote or that required security Pass/ Clearance, safety briefing or donning of safety gears.

Check remote areas details here.

Your Mailing Info
Please make sure your shipping address and your phone number is full and complete and in English. The phone number will be used by the shipping company to contact you, in case they have problems delivering your orders.

Note: If your order is returned to us due to a wrong delivery address and/or wrong contact number, you'll need to confirm with us the updated address and we'll redelivery the products to you. However, you'll have to pay for the redelivery cost. 

If you have questions, feel free to contact us.

 

This policy was last modified on 3rd Mar 2017